Where is ShopSbly.com located?
We're located in Los Angeles, California.
How do I change or cancel my order?
Any changes to your order (including cancellations) must be requested within 12 hours of your order confirmation. Orders are processed within 1-3 business days.
While we will try our best to make the necessary changes to your order, we cannot guarantee this.
How do I track the status of my order?
Shop SBLY scours the world for the most innovative and high-quality products. We work with artisanal workshops, factories, and creators all around the world - from Thailand and China to Argentina.
We proudly offer FREE worldwide shipping via ePacket on orders $25 and above! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your country or region, estimated delivery time is between 5 to 20 business days. Please consider any holidays that might impact delivery times.
Once your order has shipped, you will receive an email confirmation with a link to track your shipment in real time.
How do I return or exchange my order?
Please read our return & exchange policy here. For any other questions, please email firstname.lastname@example.org
What do I do if my order is incorrect or damaged?
Please email email@example.com with your order number. Please provide as much information as possible about what went wrong with your order. We strive to ensure all our customers are satisfied, so we will reply as quickly as possible.
If you have any other questions and don’t see your answer above, please email us at firstname.lastname@example.org. A member of our team will respond as soon as possible.